General
Access to any company’s website can be challenging for individuals having certain disabilities. A person’s disability is often unique. What may work well for one individual may cause difficulties for another person. Our company has made efforts to accommodate as many of our customers and potential customers as is reasonable given our size, resources, and knowledge of our customers, and potential customer’s needs. To that end we have engaged the services of professionals to assist and advise us in these matters.
Accessibility on this Website
Our website provides several methods, features, and policies that can help with access to our website and/or to products or services provided or referred to on our website or by our business.
There are also various aids available by third parties and which are provided by most browsers.
If you are having difficulty with access to our website even after utilizing any access features within this website and/or any third party or browser features, we invite you to contact us for further assistance. Contact information is set forth below.
Support / Feedback
We are committed to ensuring accessibility for all individuals, including persons with disabilities such as those who are blind or visually impaired.
If you experience or anticipate any difficulty accessing our website, please let us know how we can assist you as we welcome your questions and feedback on accessibility:
- Email: accessibility@upperechelonproducts.com with subject line as: Accessibility Support
- Contact Form: submit feedback thru the Contact Us form on our website and input "Accessibility Support" as your Order ID
In your correspondence, please describe in as much detail as possible the issue you encountered or believe others may experience. To respect your privacy, you are not required to share any personal information such as your name, address, phone number, disability details, or interests—unless you choose to do so.
We are Here for You
If you are experiencing difficulties with any content on our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us and let us know. We will be happy to assist.
The following telephone number is for assisting you if you require assistance with any part of our site because of your particular disability or because you are having difficulty in accessing or navigating any part of our website because of your particular disability. This number is not to be used for sales, but is to be used for help using, understanding, and/or navigating our website and information set forth on the website, and/or product information:
- Support Phone: give us a call +1 (737) 270-7661
- Our Phone line is available 8am - 8pm CST, 7 days a week. Should we miss your call, leave a voicemail and we will be happy to call you back in a timely manner.
In contacting us by telephone or email, your privacy will be strictly protected. This means that you will not be required to provide any personal information, including but not limited to your: Name, address, telephone number, the specific type of disability you may have, information about goods, products, or services you might be interested in, email address (unless you include it in an email you send to us or to our representatives). We invest in training on accessibility to the best of our knowledge and understanding for our support team, and provide periodic refresher courses to ensure we follow best practice for guidance on accessibility concerns.
Compatibility
Our website is designed to be compatible with assistive technologies using current operating systems, and the last two versions of major browsing including Chrome, Safari, FireFox, and Edge.
Assistive technologies include JAWS, NVDA, VoiceOver, and mobile screen readers. Refer to Accessibility Shortcuts Guide section below for helpful resources.
The website may not display optimally in older browsers or older operating systems.
We have an outsourced team of qualified developers and designers to conduct periodic audits and remediation to enhance the accessibility of the website for WCAG 2.2 AA conformance to the best of our knowledge and resources.
Disclaimer
We anticipate that from time to time, within our resources, we will be making modifications to parts of our website, and possibly modifications to accessibility of our website. Reasonable efforts toward improving seamless, accessible, and unhindered use of websites by customers and potential customers is generally a worthwhile goal. Moving closer to this goal will often depend on the knowledge the company has regarding any particular difficulties those using the website might encounter, as well as available resources and improvements with technology.
Despite the efforts we may have made regarding accessibility, consistent with normal business practices for a company of our size and resources, some content, features, processes, or policies, may be improved, so we welcome your suggestions.
Video
If our website contains video content, we will make every effort to include closed captions or provide text alternatives, especially where third-party video hosts do not provide them.
Third Party Applications
Our website may use third-party add-ons or “plug-ins” for certain functions, such as Google Maps, social media feeds, etc. These may not work or may not work the same for every user and/or every type of disability. We do not have control over the structure of these plugins and are unable to modify them at all or to the extent that would accommodate every user of our website and are not responsible for those elements which we do not control.
This website may or may not have links to third party websites. A few third-party websites (which may or may not have a link or relation to this website) may have their own accessibility features. A number (but not all) links to descriptions of or information about third party website features as provided by some of these third-party websites are listed here for your convenience. This website has not reviewed these statements by others and does not render an opinion on the accuracy of these statements.
Third Party Policies
Google Accessibility | For Google Products, including but not limited to:
Chrome
Android
Gmail
Mozilla Firefox Browser Accessibility
Instagram Accessibility Announcement
Also, for reference, are the following, which this website has not reviewed or tested. By including these references, this website is not rendering an opinion on any statement made by any of these third parties or contained within any part of these links.
Accessibility Shortcuts Guide
Navigating the web using screen readers can be significantly enhanced through the use of keyboard shortcuts. This guide provides a quick reference for essential screen reader shortcuts, as well as accessibility features in popular web browsers. Whether you are using JAWS, NVDA, VoiceOver, or a specific browser, these shortcuts will improve your web browsing experience.
A general discussion of Screen Readers by the American Foundation of the Blind
https://www.afb.org/blindness-and-low-vision/using-technology/assistive-technology-products/screen-readers
Third Party Screen Readers perform optimally when used with compatible browsers:
JAWS works well with Chrome, Edge, Firefox, and Internet Explorer.
https://www.freedomscientific.com/products/software/jaws/
Historically, JAWS has worked best with Internet Explorer, and that combination still works well, but Internet Explorer is old and will never be updated with new features, so it is best to migrate to newer browsers.
NVDA works well with Firefox, Chrome, and Edge.
https://www.nvaccess.org/download/
VoiceOver works best with Safari. This screen reader built into macOS.
https://support.apple.com/guide/voiceover/welcome/mac
Helpful Resources
The Americans with Disabilities Act
W3C Web Accessibility Initiative
Web Content Accessibility Guidelines
