User Guide
Frequently Asked Questions
You have questions... and WE have answers!
A: Unlike red wine, white wine typically does not form sediment, reducing the need to be decanted. However, all wines, including white wines can benefit from a bit of oxygen to help open up. Aged red wines should be decanted to separate any sediments, while younger red wines need time to “breathe” to reach maximum flavor and aroma.
A: Depending on the type and age of your wine, you should let your wine aerate in a wine decanter for a minimum of 30 minutes up to a few hours before serving. Younger wines typically require more time to decant.
A: While our crystal wine decanter is dishwasher safe, we highly recommend hand washing with dish soap and warm water, then drying upside down.
A: Please visit our Contact Us page to initiate a Return or Exchange, and complete the following steps:
- Email support@upperechelonproducts.com with your Order Number and return/exchange details.
- Print the prepaid USPS Return Label from Customer Support and mail back the item(s).
- Refunds or store credit will be issued upon receipt. Exchanges will ship once the original item(s) arrive
Email: support@upperechelonproducts.com
Phone: +1 737-270-7661
