Warranty Information

Le Chateau® Wine Decanters come with a Lifetime Replacement Guarantee. For ANY quality-related issues, we will send you a replacement for free! 

Please note that this warranty is not valid unless the item is purchased directly from Le Chateau® or our parent company Upper Echelon Products®. Upon receipt of your purchase, you need to register your product on our website. 

To register your product, click HERE

For any inquiries regarding our warranty or registration, please email support@upperechelonproducts.com with your name and order information (if applicable), and we would be happy to assist you further. 

To redeem a replacement under warranty, please email us the following information: 

  • Order Confirmation/Order ID 
  • Product Name/Title (in cases of multiple orders) 
  • Brief description of the issue(s) along with picture(s) of the damage (if applicable) 

Questions? Get in Touch.  


The above guarantee is against defects in materials and workmanship. If anything goes wrong with your product, we will send you a replacement for free.

Non-returnable items:

  • Gift cards